Customer Review: April 12, 2018 Dear Readers,
I would like to share my recent experience with Hough Roofing from interaction with office staff,workers and management.
I received six bids for a new roof. Hough Roofing was not the most expensive or least expensive. However, I was most impressed with a visit from the owner and the attention to detail that he spent explaining the process. He was honest with the time constraints due to business of schedule. Unlike the other competitors, I felt the owner cared. He was proud of his company and his workers.
The workers that removed the old shingles and installed the new, were some of the hardest workers I ever met. They were always early, worked hard throughout the day and were very kind. They made sure that at the end of each day, the job site was clean and cleared of debris.These guys deserve a lot of credit for their commitment and hard work. I don't recall the worker's name, but I had a quick question about the ridge caps, thinking they were supposed to be aluminum.. He took the time to explain the new process and materials for the ridge caps. He didn't have to do that, but felt it important that I understood.
At the conclusion of the job, I was ready to write a check for the balance. I was told that an inspection had to be completed first and that Jennifer would call when I needed to pay the balance. I received an email from Jennifer with the invoice just a day after the inspection. I called and asked if I could bring the check down to the office. My experience with Jennifer was exceptional. She showed me the inspection signoff, offered to make copies of the invoice and my check for me, The office experience was a delight. I didn't feel like just a customer. Jennifer made my wife and I feel like we were important.
I got a chance to meet Justin and was able to share verbally how much I appreciated all the hard work.
Thank you again for all that you did. By the way, the time frame for getting the new roof was shorter that we expected. Thank you for being upfront with us though.
Sincerely and Respectfully,